Aside from service requests, how are recertifications handled?
How are you screening residents to determine if it is safe or not to enter apartments for the emergency service requests? Shawn Person
Would you share link to study at end of session?
This question is meant to be aimed towards commercial retail and office tenants. We have had 100’s of request already about rent abatement? While we all want to help where we can, most landlords do not want to give any kind of rent forgiveness. How are others handling this, and are there any programs in place that you know of?
How are you dealing with parcel handling and grocery deliveries?
Do you agree on increasing air intake and increasing humidity levels in a highrise?
Do you advise the all common areas are closed and residents only use common areas to enter or exit the building.
Any advice on how to handle prospects who are hesitant to sign a lease from a virtual tour and want to see the unit in person before signing?
Can we legally ask residents if they are sick before we enter to fulfill a work order? I there a fair housing ramification if we ask this?
How do we handle rent moritoriums that are being enacted in Los Angeles, etc?
When considering Rental Assistance for Tenants in certain industries are we putting ourselves at risk for violating Fair Housing Laws by picking and choosing who actually needs the Rental Assistance. Are we legally allowed to ask for Proof of Income [Pay Stubs] and Bank statements?
I have used electronic keyboxes for self guided tours. www.CodeBoxInc.com
Can we ask for proof that tenants have actually been laid off?
can you provide examples of what different companies are doing for employees who may not be able to attend work, either due to exposure to COVID 19 or cancelation of day care, etc? especially for employees who may not paid time off balances?
We are actively still leasing, and following up on delinquency collection. We have created a list of organizations that can assist our residents with household expenses, food and other essentials. We are hoping they will utilize these organizations to allow for some cash flow to be put towards rent. Denver, CO courts will not be taking any new cases right now, so we have approximately 45 days to work with them on making sure they can pay rent.
Our company has been very proactive from the start and we have implemented that all offices are locked. Residents are requested to call or email for anything. Tours are by appointment only and only after our on-site staff have asked questions to see if anyone has been sick or had a fever in the last 48 hours or come in any contact with someone who has? All common areas are closed except the laundry rooms. We have sent numerous letters to residents as well advising that we are following local, state, federal guidelines. We are doing everything possible to stay ahead as much as possible. Portland, OR has already issued a eviction moratorium and we are prepared for the whole state to have one. The residents must provide proof that they were laid off.
Regarding commercial, do you recommend dealing with each tenant on a case by case basis or sending a "policy statement" to all tenants in a more pro-active communication?
How do you communicate to residents in multi-family once an employee or resident tests positive for the virus.
How do you anticipate managing waste from residents apartments? I've heard services like Valet trash seem to be in high demand to reduce hoarding in units and spreading infection at dumpster/trash room areas
Do you have suggestions for companies who provide services at properties and now has service coordinators working from home?What are we to do when those employees' position is mainly working with residents face-to-face?
Juliette van Winden
We’re all so reliant on our internet connection right now. What issues are you seeing on the connectvitiy front, what are you hearing from your residents, and how are you dealing with those challenges?
Can you all please answer the question about what to do with a positive case in the apt complex?
What have you heard from lenders on how they are planning to deal with owners that are experiencing a significant reduction in income and an inability to make mortgage payments?
In commercial, do you recommend dealing with tenant on a case by case basis or broader, property by property?
Do you notify the entire building?
For mixed use properties (Retail street level with residential/offices above) what are you doing for the tenants and Common Areas relative to cleaning, risk mitigation?
How can there be free testing if there are no tests available?
Energy Engineer here. How are you handling the operations staff/supers? For multi-family are you looking ahead to the increased utility cost for heating/cooling/Domestic Hot Water now that everyone is home 24/7?
Effects on Fair Housing? Vendors? Contractors?
Everyone should be practicing social distance...and just as they said HIPPA protection.
Related to positive COVID case, besides the operational items discussed, make sure you also have your press release ready or media stance pre-approved by ownership. The media will call.
Would you consider lease amendments for commercial leases - ie 60 day rent abatement immediately but amend the lease term to include these 2 months or more?
With tenants working from home, wireless connectivity has and will continue to downgrade drastically. Since it’s vital for tenants to have reliable cellular connectivity for work and life safety reasons, Airtower Networks has been partnering with Building Owners to offer managed wireless solutions that are scalable and at an affordable OpEx cost. - Airtower.com
What are your recommendations on proceeding with unit renovations during this time when residents are home all day. How do you balance the business need of bringing new units online with the unintended consequence of disturbing residents with noise and water shut-offs.
For commercial tenants are you requiring an NDA as a condition to receiving rent relief to prevent tenants from talking?
We've done virtual tours before but right now are running into problems of virtual tours not wanting to sign a lease without an in person tour. Are there security issues with self guided tours? Are tenants comfortable with unchaperoned prospects accessing the building with a key without staff present?
What type of vendor did you use to inquire whether a resident has tested positive?
I have only allowed self guided tours of vacants unless the current resident is home to attend when occupied. You can require their ID to approve the tour. The electronic code will only work for two hours.
We have mainly standalone communities without an office on-site -- do you only use self-guided tours with on-site office communities?
Or is it an app that opens a door/smart lock and not a key box with the actual building key in it?
it opens a keybox with an actual key in it.
You could install coded handsets on the vacants and schedule self tours that way, too.
I'll look into that, thank you MariAnne!
So asking a third time because it was just raised again: How are you mitigating concerns regarding potential contamination and spread of the virus (or any contaminagens) with self-guided tours?
If our municipality does decide to close down businesses and office towers, are we able to change our access control from "secured" to "locked" - in essence locking out our tenants from being able to come into the building? Our leases say they can have access 24/7.
what did they say on the 90 day mortgage and rent payments? Also- should they prove that they lost their job if they can't pay rent?
Get out for a walk/run, exercise
We are considering other more "creative" options such as allowing more stable tenants to pay rent from their security deposit or trading free rent for an extended lease term/personal guaranty so that tenants have "skin in the game". Given the expected future economic climate and how it will affect re-leasing, it would be preferable to further commit existing tenants than replacing.
Realized this only went to panelists before... FYI there are three questions we can ask to assess risk as recommended by the CDC: Are you or any of your household members currently ill or experiencing cold/flu-like symptoms, such as fever, cough, or shortness of breath? In the last 14 days have you traveled to a high-risk area for transmission of Coronavirus (COVID-19)? Have you been in close contact with someone confirmed, or is being evaluated, for Coronavirus (COVID-19)?
Can we legally require a tenant who tested positive to Covid19 to inform management?
Thanks Darren for that info and MariAnne. We've used Rently before to rent using a coded lock as well but I like the codeboxinc.com idea as well.
If any of you have thoughts on the self guided tour concern mitigation, I'd love to connect on LinkedIn!
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will all the questions populated also be posted in the recording?
Thank you to all of you!
Thanks for organizaing, timely info and great questions/suggestiosn via chat